Frequently Asked Question
Hint. It’s not an abbreviation! L.O.V.E. PROJECT and L.O.V.E. Global Wi-Fi was named after the word love, in order to promote the thought frequency of LOVE!
This website is just the sales channel for the L.O.V.E. Pod devices. The L.O.V.E. Constellation Networks that provide you with monthly connectivity and service are operated and maintained by Godspeed Technologies, and Okanagan Indian Confederacy, a grassroots 1st Nations Tribe. When you activate your L.O.V.E. Pod, you will create an account with them and contact them with any questions.
Yes. Your L.O.VE. Pod will work with any VOIP number. You can use Google Voice, or any other. We suggest you get a free number from https://www.textnow.com/.
No, it shows up as a Wi-Fi or Bluetooth connection. Just choose the “L.O.V.E.” network, enter the password that come with the instructions on your order.
Simply charge your L.O.V.E. Baby Pod with any powered USB outlet like a laptop, car charger, or a portable battery. The battery should last about 8 hours. Check your device for a new Wi-Fi network called “L.O.V.E.”, put in your password, and you’re online.
YES. There is quick turn-around support by email, and we will be adding a call-in support line shortly.
It is a Wi-Fi or Bluetooth connection.
Once you have received your L.O.V.E. Pod in the mail, please follow the instructions. You can also visit: https://loveglobalwifi.com/
Please note, the monthly service is not provided by www.lovemypod.com (RadCom, LLC), but if you have any issues with activation, you can contact the carrier for support.
You can download the L.O.V.E. Secure Browser App for Android phones from: https://play.google.com/store/apps/details?id=com.love.vpn
You can download the L.O.V.E. VPN App for Android phones from: https://play.google.com/store/apps/details?id=com.love.vpn
Yes, you can. As part of the Pod being super-secure and totally private, it already uses a built-in global VPN (Virtual Private Network, like a private tunnel) with servers in different places. You can not turn off the VPN in the Pod, but you can use your own VPN with your computer or other hardware that makes a VPN App available to you.
If you have an Android phone (IOS coming soon), you can download the L.O.V.E. VPN and use that to control your origination point. The L.O.V.E. VPN can be found in the Google Play store at: https://play.google.com/store/apps/details?id=com.love.vpn
No, we use whatever is the fastest signal available across multiple carriers. We only look for satellite when there is no other useable signal, making the service far more affordable, and your internet connection generally faster. This is a revolutionary, and to our knowledge the only, hybrid Wi-Fi and sat capable network.
Yes! There is a 2-year manufacturer’s warranty for any L.O.V.E. Satellite “Baby Pod” (Pod) that stops working as a result of a manufacturing malfunction. If you need to return a Pod due to a manufacturing malfunction, please follow these steps:
- Email to admin@lovemypod.com, with the subject “Warranty.” In the body of the email please explain what is not working with your Pod. Before emailing, please try our support desk, or support group linked to from the footer of the website.
- When you receive instructions as a reply to your email, you will need to physically mail the malfunctioning Pod to the address provided (this will be dependent on your physical location).
- Once received, a new Pod will be mailed to you.
Yes. You may request a refund for any L.O.V.E. Satellite “Baby Pod” (Pod) within 60 days of your purchase. If you wish a refund for your Pod, please follow these steps:
- Send an email to admin@lovemypod.com, with the subject “Refund”. Please include your reason for the refund, and your order number found on your transaction receipt.
- You will receive instructions as a reply to your email, you will need to physically mail the Pod to the address provided (this will be dependent on your physical location), along with a copy of your transaction receipt.
- Once we receive your Pod back by mail, a refund will be issued to you through the method you used for your purchase (i.e., credit card, wire, etc…).
If you find a location with slow or even no connectivity, please help us by reporting it to our crrier at www.loveglobalwifi.com.
If you can provide longitude and latitude that is best (ping it on your phone), but even a zip code is helpful. The network is just starting and you should mainly have good signal, although some locations need strengthening and you can help by letting us know where that is. As more Pods are gotten out to people, the stronger the signal becomes for everyone.
No, you can go month to month, but failure to pay a monthly bill will result in the loss of connectivity.
YES!. Unlike most radiating (ionizing) technologies linked to the Internet like 5G, the L.O.V.E. global Wi-Fi networks share a super-clean frequency signal. We do not use 5G for the signal.
Mesh Wi-Fi platforms use a series of interconnected nodes, instead of one central access point like a traditional Wi-Fi router. Each L.O.V.E. Pod acts as a node, and meshes into the entire network, making every other node (device) work faster. Since mesh networks broadcast from each point rather than from a single location, they provide better coverage over a wider space.
L.O.V.E. is building out a new, global, non-5G mesh network that includes satellites, the baby pods (offered on this site), city wide pods (coming soon), phones, and other devices. All these devices “mesh” to create a terrestrial network that is also supported by our extra-terrestrial satellites.
Mesh networks speed everything up, since all of the points are connected to each other, data can take several paths toward its destination and it’ll always choose the best route from Point A to Point B.
The IMEI No. is printed inside your Pod, although it is very small. We have included your IMEI No. in the instructional letter that came in the packaging with your order. Your IMEI No. is needed to activate your Pods monthly service.
It can, if you travel then you’ll have no more roaming fees, or $10.00 a day Travel Passes. If you live in an apartment and pay over $48.00 a month for the Internet this can be a cheaper replacement that saves you money.
L.O.V.E. will be releasing an App soon you can download, check for those in our support group located here. You can also call people with WhatsApp or Messenger via the Pod. For a dedicated number that allows internet calling to landlines and mobile numbers, you can get Google Voice. It provides free calling within the United States and a free phone number. Access Google Voice by signing in to voice.google.com in a web browser or mobile app (Android, iPhone/iPad). The service also includes text messaging, voicemail, and free voicemail archiving.
YES! Zoom can port phone numbers in the US, Canada, or Puerto Rico. Visit: https://support.zoom.com/hc/en…./article?id=zm_kb&am
If someone’s number is portable, this is a good first option…though you have to have a zoom phone license… Pro, Business, or Education account.
This is normal as our network may switch to a private Intranet mode. Even with this message try going online, in most cases you can still surf and use the web. If you find a location that doesn’t work, please let us know.
Yes, it is possible if you meet certain requirements, are a non-profit organization, a recognized socially responsible business or influencer, or supporting outreach work. To apply to become a Sales Affiliate, please contact: Kyra@lovemypod.com
The L.O.V.E. Pod has a retail cost of $199.00, plus Shipping and Merchant processing Fees.
Shipping & Handling: For the U.S. there is a shipping fee of $6.75. For shipping to locations in Canada the cost is $13.45
Merchant Processing fee: A fee of approx. 3.84% ($6.95) is added.
Total shipping and merchant fees for the U.S. are $13.60
Total shipping and merchant fees for Canada are $20.40
Yes, for orders of 20 or more Pods please contact us at: admin@lovemypod.com for bulk pricing.